Support Services

Kitware offers support services to help you effectively leverage our open-source solutions, including VTK, ParaView, CMake, ITK, and 3D Slicer. Our talented research and development staff can assist your team by answering technical questions, resolving issues, providing training, developing prototypes, or serving as expert resources on your development project.

Kitware offers two support options:

Sign our Support Agreement:
With our support agreement we will provide support services at your request, billing you monthly on a time and materials basis for all services used in the previous month. To get started, just fill out a few details on this form and we'll send you a contract for your review.  Simply sign, scan, and return the contract to get started.

Purchase our Support Product:
Is it easier for your organization to purchase support services as a product? We've got you covered with a Support Product that you can purchase with any major credit card through our eStore. Your payment of $2,500 can be used towards support services that you can request within one year of your purchase date. See the complete details on our eStore.  

Do your needs go beyond general support? Is there a particular feature you'd like added to one of our open-source projects, a custom application you'd like us to develop for you, or perhaps you'd like some onsite training? Just contact us with a brief description of your project and we will be happy to set up a call to discuss your needs, then provide you with a custom statement of work and cost estimate.

If you have any questions on our support services, please contact us at sales@kitware.com, or call us at +1 518-371-3971 (8am-4pm EST).